UNIT 1 Basic Knowledge of Business Letter
Ⅰ. Definition and Functions of Business Letter
Ⅱ. Significance of Business Letter
Ⅲ. Structure of Business Letter
Ⅳ. Styles of Business Letter
Ⅴ. Layout of Envelope for Business Letter
Ⅵ.Writing Principles of Business Letter
Ⅶ. Exercises

UNIT 2 Telegram and Telex
Ⅰ. Introduction
Ⅱ. Samples
Ⅲ. Exercises

UNIT 3 Fax and E mail
Ⅰ. Introduction
Ⅱ. Samples
Ⅲ. Exercises

UNIT 4 Establishing Business Relations
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 5 Enquiry
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 6 Offer
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 7 Counter offer and Counter counter offer
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 8 Order
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 9 Contract
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 10 Shipment
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 11 Terms of Payment
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 12 Insurance
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 13 Complaint and Claim
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises

UNIT 14 Agency
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
Glossary
Bibliography