Sample 3 Delay shipment and L/C amendment

　Dear Paola,

　How are you doing? Trust you had a good show in Canton Fair. It was great to meet you. Hope next time you get some time to visit us in Shenzhen City.

　Can I talk to you about the shipment? As we confirm that the shipment is on Oct. 30th—Nov. 10th (40days upon order confirmed). In the L/C, the latest shipment date is on Oct. 30th, we hope to catch the schedule, but we are afraid that we cannot and we may ask you to revise the latest shipment date to Nov. 15th for us. But we will do our best to make the shipment a little earlier.

　At the same time, could you revise the L/C expiry date to Dec.10th? Sorry for the inconvenience caused. We appreciate your kind help very much.

　Looking forward to hearing from you very soon.

　Best regards,

　Water

　Notes

　1. 不能按照合同規(guī)定的日期交貨，工廠也需要延期。一般情況下提前至少7天告知客戶。讓客戶也有時間處理突發(fā)的問題。

　2. 第一次告知客戶需要延期，一般只需要傳遞這個信息，必要時簡述一下趕不上船期的原因，并告知將延期到什么時候。第一次不建議陳述太多的理由，因?yàn)檫@個時候任何理由對客戶來說都是沒有意義的。而是要先客戶的反應(yīng)，再尋求解決問題的方法。