Chapter One Layout and Principles of Business Letters
Chapter Two Channels of Establishing Business Relations
Chapter Three Enquiries and Replies
Chapter Four Offers and Counteroffers
Chapter Five Conclusion of Business
Chapter Six Payment
Chapter Seven Establishment of and Amendment to L/C
Chapter Eight Shipment
Chapter Nine Insurance
Chapter Ten Complaints and Claims
Chapter Eleven Resume, Memorandum, Notes and Fax
Appendix
參考文獻(xiàn)