CHAPTER ONE ESTABLISHING BUSINESS RELATIONS
Lesson 1 Self-Introduction
Lesson 2 (A) Request for the Establishment of Business Relations
(B) A Reply to the above letter
CHAPTER TWO ENQUIRIES AND OFFERS
Lesson 4 An Enquiry for Chinese Cotton Piece Goods
Lesson 5 (A) An Enquiry for Iron Nails
Lesson 6 An Offer to a New Customer
Lesson 7 A Firm Offer
Lesson 8 A Voluntary Offer
Lesson 9 A Special Offer
Lesson 10 (A) Asking for Proforma Invoice
(B) Sending Proforma Invoice
Lesson 11 Urging the Buyer to Accept the Offer
Lesson 12 Concession on Price
CHAPTER THREE MAKING COUNTER-OFFERS AND DECLINING ORDERS
Lesson 13 Counter-Offer on Groundnut Kernels
Lesson 14 Persuading the Buyer to Accept the Offer
Lesson 16 Acceptance of a Counter-offer
Lesson 17 Declining a Counter-offer
Lesson 18 (A) A Repeat Order
(B) Declining a Repeat Order
Lesson 19 Partial Rejection of an Order
CHAPTER FOUR CONCLUSION OF BUSINESS
Lesson 20 (A) Sending a Sales Contract
(B) Sending a Sales Confirmation
Lesson 21 Confirming a Purchase
Lesson 22 Conclusion of Business
Lesson 23 Counter-Signature
Lesson 24 Confirming an Order
Lesson 25 (A) Acknowledgement of the First Order
(B) Confirmation of a Transaction
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CHAPTER FIVE PAYMENT
CHAPTER SIX ESTABLISHMENT OF AND AMENDMENT TO L/C
CHAPTER SEVEN SHIPMENT
CHAPTER EIGHT INSURANCE
CHAPTER NINE COMPLAINTS AND CLAIMS